Privacy Policy

  1. Privacy Policy

Effective Date: 24/07/2025
Last Updated:  24/07/2025

At DrPhenomenal.com, your privacy matters. We are committed to protecting your personal information and being transparent about how we collect, use, and store data.

What We Collect:

  • Personal data (name, email, phone) when you subscribe, purchase, or contact us.
  • Browsing information (cookies, IP address) for analytics and optimisation.

How We Use Your Information:

  • To provide requested services and products.
  • To send you updates, insights, and promotions (you can opt out anytime).
  • To improve user experience and tailor our offerings.

Your Rights:

  • Access, correct, or delete your data.
  • Request data portability or restrict processing.
  • Contact us anytime at [email@drphenomenal.com].

We do not sell your personal data. For full legal compliance, we operate in line with GDPR (EU), CCPA (California), and other data protection laws globally.

  1. Cookie Policy

DrPhenomenal.com uses cookies to enhance your browsing experience.

Types of Cookies Used:

  • Essential Cookies– Site functionality
  • Analytics Cookies– Website performance tracking
  • Marketing Cookies– Tailored ads and campaigns

You can manage cookie preferences via your browser settings. By using our website, you consent to our use of cookies.

  1. Terms and Conditions

Use of this website is subject to the following terms:

  • All content is owned or licensed by DrPhenomenal unless otherwise stated.
  • You agree not to copy, reproduce, or misuse content.
  • Access to paid services requires appropriate registration and payment.
  • We reserve the right to modify, suspend, or terminate services at any time.

DrPhenomenal.com is not liable for any damages arising from your use of the site.

  1. Accessibility Policy

We are committed to digital inclusivity. DrPhenomenal.com aims to meet WCAG 2.1 AA standards to ensure accessibility for users of all abilities.

Features Include:

  • Alt-text for images
  • Keyboard navigability
  • Clear headings and logical structure
  • Mobile responsiveness

Need help accessing content? Contact us at letstalk@drphenomenal.com for assistance.

  1. Refund & Cancellation Policy

DrPhenomenal.com offers digital services, coaching, and content. Due to the nature of our work:

  • Digital products(eBooks, courses) are non-refundable once downloaded or accessed.
  • Coaching sessionsrequire 48-hour notice for cancellation or rescheduling.
  • Refunds for programmes are subject to our case-by-case review.

To request support: letstalk@drphenomenal.com

  1. Disclaimer

All information on DrPhenomenal.com is provided for educational and inspirational purposes only. This site does not offer medical, psychological, legal, or financial advice. Always seek professional advice where required.

Results from coaching or training are not guaranteed, as outcomes vary based on individual application and effort.

  1. User-Generated Content Policy

We may host user comments, testimonials, or community contributions.

  • We reserve the right to moderate or remove harmful, offensive, or misleading content.
  • By submitting content, you grant us a non-exclusive, royalty-free license to use it for promotional purposes.
  1. Intellectual Property Policy

All content, including images, videos, branding, frameworks (e.g., The CLARITY Code™, Start Where You Are™), and programme names are owned by DrPhenomenal and protected under international copyright laws.

Do not duplicate, adapt, or redistribute without written permission.

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Values and Ethics Policy

At DrPhenomenal.com, we uphold the PHENOMENAL™ values at the heart of everything we do. These principles guide our culture, communications, and community standards across all touchpoints.

We are committed to fostering a purpose-driven, respectful and ethically responsible platform where all individuals are seen, valued, and respected.

As a values-driven platform committed to fostering a respectful, caring, and empowering environment for all. We believe that the strength of our community lies in how we treat one another — with mutual respect, dignity, fairness, and integrity.

Therefore, our interactions, services, and collaborations are underpinned by our shared commitment to ethical conduct and collective care, as expressed through our PHENOMENAL™ values. These values are not only foundational principles; they are active commitments that guide how we show up, support one another, and lead transformational change.

PHENOMENAL™ Values: Behavioural Standards

P – Purpose

We act with clarity, intention, and integrity.

  • We align our actions with meaningful goals.
  • We avoid distractions, confusion, or misrepresentation.
  • We honour the “why” behind our work and relationships.

H – Honour

We treat every person with dignity, empathy, integrity, and respect.

  • We acknowledge and value each other’s lived experiences.
  • We listen actively and compassionately.
  • We lead with compassion, empathy, and genuine care for others.

E – Equity

We champion fairness and inclusive access for all.

  • We create environments where everyone has a seat and a voice.
  • We challenge systemic bias and uplift underrepresented perspectives.
  • We do not favour privilege, and we address imbalance where we find it.

N – Nurture

We cultivate growth, safety, and support.

  • We foster environments where others can learn, grow, and thrive.
  • We offer constructive feedback, encouragement, and collaboration.
  • We never shame, silence, or diminish others, promoting mutual respect at all times.

O – Ownership

We take responsibility for our words, actions, and outcomes.

  • We follow through on commitments.
  • We admit mistakes and seek resolution with humility.
  • We do not deflect or excuse disrespectful behaviour.

M – Mindfulness

We operate with presence, thoughtfulness, and care.

  • We consider the impact of our words, actions and decisions.
  • We create space for reflection and intentional response.
  • We avoid impulsive, careless, or harmful communication.

E – Excellence

We strive for high standards in every aspect of our work.

  • We deliver quality with consistency and professionalism.
  • We hold ourselves and others accountable to do our best.
  • We reject mediocrity and complacency.

N – Nobility

We uphold ethical leadership and moral courage.

  • We speak up against injustice, even when it’s hard.
  • We act honourably, even when no one is watching.
  • We do not manipulate, deceive, or exploit others.

A – Authenticity

We show up truthfully and encourage others to do the same.

  • We lead with honesty, vulnerability, and self-awareness.
  • We do not mask or distort who we are to gain approval.
  • We value real over perfect.

L – Legacy

We build for impact that outlives us.

  • We contribute to solutions that uplift future generations.
  • We act today with the long-term in mind.
  • We do not compromise legacy for short-term gain.

Living the PHENOMENAL™ Standard

These behavioural standards reflect who we are and what we stand for at DrPhenomenal and Phenomenal Collective, helping us ensure that there is zero-tolerance for discrimination, harassment, or any behaviour that undermines the safety or dignity of others.

We invite all members of our ecosystem — clients, coaches, partners, participants, and collaborators — to honour these values in every interaction, both on and offline. Any behaviour that violates this policy may result in the immediate removal of content and/or denial of access to services.

Let’s build something phenomenal — together, with integrity and intention.